Refund policy

Returns & Exchanges

We hope you love your Milk and Sand purchase. If something isn’t quite right, eligible items may be returned within 30 days of delivery.

Items must be unused, in their original condition, and in their original packaging to be eligible for a return.

How to Request a Return

To request a return, sign in to your customer account using the email address associated with your order. From your order history, select the order you’d like to return and choose Request return.

Once your return request has been reviewed and approved, you’ll receive an email with return instructions. Please do not send an item back before your return has been approved.

Return Shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We’ll work with you to make it right.

Coffee & Food Products

For food safety and quality reasons, all coffee, food products, and other perishable goods are final sale and cannot be returned or exchanged.

If your coffee or food order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Final Sale Items

Coffee, food and other perishable products are final sale. Sale or clearance items, personalized items, and gift cards are also not eligible for return.

Refunds

Once your approved return has been received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Questions?

If you have any questions about a return or an issue with your order, please contact us through our Contact page and include your order number so we can assist you.