FAQS

Do you ship internationally?

Not at this time. We currently ship within the United States.

How long will it take to receive my order?

Processing and shipping times may vary depending on the item. Once your order has shipped, you’ll receive tracking information by email so you can follow your delivery.

How can I check the status of my order?

Visit our Track Order page or use the tracking information included in your shipping confirmation email.

What forms of payment do you accept?

We accept major credit cards, including Visa, Mastercard and American Express, as well as PayPal and Shop Pay.

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

To request a return, sign in to your customer account using the email address associated with your order, select the order, and choose Request return.

Please see our Returns page for complete details.

Can I return coffee?

No. For food safety and quality reasons, all coffee, food products, and other perishable goods are final sale and cannot be returned or exchanged.

If your coffee or food order arrives damaged, defective, or incorrect, please contact us so we can make it right.

I received the wrong item. What should I do?

Please contact us as soon as possible and include your order number along with a photo of the item you received. We’ll review the issue and help make it right.

My order arrived damaged. What should I do?

Please contact us as soon as possible with your order number and photos of the damaged item and packaging. Do not return a damaged item unless we provide return instructions. We’ll work with you on the appropriate replacement or refund.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible after placing your order. If the order has not yet been processed or shipped, we’ll do our best to update the address. Once an order has shipped, we may not be able to change the delivery address.

How do I contact Milk and Sand?

Please visit our Contact page and send us a message. We’ll get back to you as soon as possible.